I am an existing Tableau user with 1 Desktop & 3 Tableau Online seats.
I was looking at the new pricing (Tableau Pricing for Teams & Organizations) for Teams and fully hosted by Tableau, and noticed the following:
Given the pricing is unchanged, and there was nothing to say otherwise on the website (including in the FAQs), I thought this would be a simple conversion for existing users with no additional costs required. Post-conversion, I was expecting to have 4 licenses to Tableau Online (the 3 existing ones, plus the one that now comes with Tableau Creator), however my account manager has told me I must purchase one additional Tableau Explorer license before the conversion can be processed.
I don't mind special conditions like this where they are transparent, but I don't feel like this is case here as there is nothing on the website.
I also question whether this special condition is legal under Australian Consumer Laws given the price is the exact same, and the answer to the FAQ "Do I need to upgrade to take advantage of these new offerings" indicates to me that no additional cost is required...so if an additional cost is required, I would argue the website is deceptive/misleading.
Has anyone else had a similar experience?
I am not totally aware regarding the pricing and licenses but i suggest please raise a support ticket with tableau and check regarding your queries.