1 Reply Latest reply on Apr 30, 2018 9:20 AM by Andrew Bickert

    Tableau server 10.4.1 restore failed

    Yan Liu

      Hi, I wonder if anybody had experienced same problem.

       

      We are restoring Tableau server(10.0.1) to a separate newly build Tableau server (10.4.1) and running into this permission denied error message

      Attached the screenshot.

      it is D drive and we do have full control of the dir. I wonder why we still getting permission denied.

       

      While waiting for the support, any hint I get here would be nice! thx

       

      -Yan

        • 1. Re: Tableau server 10.4.1 restore failed
          Andrew Bickert

          Hi Yan,

           

          Not sure if this is going to help but we did run into a similar issue when restoring a backup and receiving a permission denied error. It was on 10.3 though and we were using a VM. The only way we were able to 'fix' it was by doing a reboot of the server (which we did after troubleshooting every other issue we could think of; folder security, drive security, user permissions, etc.). After rebooting we did not receive the Permission Denied error. and the restore completed. The underlying issue was we lost remote connectivity briefly during the install which we believe hampered the drives permissions, but we were only able to find limited information in the logs (basically Permission Denied on the folders).

           

          Again, not sure if this will help since it is one of those standard questions (Did you restart the computer), but since the error was on the same line on the CMD I figured I would pass on what we ran into.

           

          Andrew