Are you created custom shape folder in this path My Documents\My Tableau Repository\Shapes\. if not created then create new and republish it.
- Navigate to the Shapes folder. By default, this folder is located in the My Tableau Repository: My Documents\My Tableau Repository\Shapes\
- Create a new sub-folder under the Shapes folder. For example, My Documents\My Tableau Repository\Shapes\custom
change the browser/ update your browser and check is it working or not.
BI, Aspire Systems (India) Pvt Ltd
My setup is correct.
The issue is that the browser is frequently showing the garbage icons, not the correct ones. It is erratic.
I am trying to figure out why the dashboard randomly default to the standard shapes - but only once in a while.