It depends on the version of tableau desktop that you are using in your computer or laptop and the tableau version that was used in developing the workbook that was saved to tableau public environment.
As you must be aware you cannot open higher version with lower in any software utility.
There are alternate ways of doing this.check trick 7 in the link i have shared below.
hope it helps.
In your public version 10.4 and need to install new version of tableau public and get it solve.