2 Replies Latest reply on Nov 5, 2018 6:22 AM by Archit Patel

    BOX connection - 10.5

    Jay Siva

      Hello!

      I am trying to establish a connection between Tableau 10.5 and BOX.com using the native connector; unfortunately, my connection is not fully established

       

      I follow the instructions as mentioned here:

      http://onlinehelp.tableau.com/current/pro/desktop/en-us/help.html#examples_box.html%3FTocPath%3DReference%7CConnector%25…

       

      1) It looks like that I am connected to Box, but I don't find any content within it. Am I really connected to Box?

      BOX_Error.JPG

       

      2) As soon as I grant access, my browser throws the following error:

      Error2.JPG

       

      I would appreciate your help. Thank you so much.

       

       

      Thanks,

      Jay

        • 1. Re: BOX connection - 10.5
          patrick.byrne.0

          Hello Jay,

           

          When you are granting access please only select the grant access button once during the authentication process. Selecting it multiple times will cause the connection to error. I would completely shutdown Tableau and clear your browser cache and then retry the authentication.

           

          If that does not work I am curious what browser the authentication is launching in?

           

          Hope this helps!

           

          Cheers,

          Byrne, Patrick

          • 2. Re: BOX connection - 10.5
            Archit Patel

            Hi Patrick Byrne,

             

            I tried the solution - closing down tableau and cleaning cache of browser (Chrome), but still receiving the same error.
            Also tried other browsers - Edge and IE.

            Tried restarting the computer, but still no solution.
            We have Okta for Single sign-on, it goes past through that screen, logs me in and shows "Grant access to Box" button. The moment I click on it, shows the same error.

             

             

            Appreciate your help on this.

             

            Archit