When you are granting access please only select the grant access button once during the authentication process. Selecting it multiple times will cause the connection to error. I would completely shutdown Tableau and clear your browser cache and then retry the authentication.
If that does not work I am curious what browser the authentication is launching in?
Hope this helps!
Hi Patrick Byrne,
I tried the solution - closing down tableau and cleaning cache of browser (Chrome), but still receiving the same error.
Also tried other browsers - Edge and IE.
Tried restarting the computer, but still no solution.
We have Okta for Single sign-on, it goes past through that screen, logs me in and shows "Grant access to Box" button. The moment I click on it, shows the same error.
Appreciate your help on this.
box error.jpg 37.0 KB