0 Replies Latest reply on Apr 17, 2018 9:00 AM by Jason Scarlett

    WDC extract on server hangs

    Jason Scarlett

      I have a REDCap WDC that works on Tableau Desktop, but will not refresh on the Tableau Server (v10.5.2). I did have it working once, but now when I refresh the extract it runs for 12+ hours (shows under background task extracts) and then disappears.


      1. Where is the best place to get log files of the errors related to a WDC extract?
        I have been looking here: ...\Tableau Server\data\tabsvc\logs\backgrounder\backgrounder-#.log and haven't seen any error messages there.
      2. Has anyone seen an extract hang or know a possible cause?
        The last entry in the backgrounder file is:
        2018-04-17 09:46:28.911 -0600 (Default,,,30F440732CCB4F7AB55CDF637623BB92,4130643,:refresh_extracts,-) pool-4-thread-1 : INFO  com.tableausoftware.sos.Access.extract - inject folder D:\Tableau Server\data\tabsvc\dataengine\extract\54\9a\{15AD4B62-007F-4950-9DA4-A19C1DC570EE} into {15AD4B62-007F-4950-9DA4-A19C1DC570EE}
        ... then nothing .. and it disappears from the status page.