7 Replies Latest reply on May 15, 2018 10:54 AM by Okechukwu Ossai

    Extract Empty But No Failure

    Walter Mehra

      Hi,

       

      Need some help with an extract from our Tableau Server (10.4.1).  We have two workbooks that leverage different extracts which are sourced from a MySQL Server database.  Randomly, one extract for each workbook is empty and causes the workbook/dashboard to be blank for the section that uses the extract.  The struggle we're facing is that this is random, that is, it works sometimes (i.e., all the extracts refresh without issue) then other times one of the extracts does not have any data in it (and it's the same extract which fails).  I'm really lost with what is going on.  Again, just to be clear, the extract refresh does not fail, it completes "successfully" but when you download the extract it is in fact blank.  Any guidance would be much appreciated!

       

      Regards, Walter