4 Replies Latest reply on May 1, 2018 6:43 AM by Hariharasudan P

    Device Preview Option - Tablet view is picked by desktop browser - 1600*900 resolution

    Hariharasudan P

      Hi All,

       

      I have dashboard with desktop, tablet and phone view using device preview option in tableau 10.

       

      My screen resolution is 1600*900.

       

      Clearly tableau help says - >=800 is desktop.

       

      But my tablet view is getting displayed in desktop browser ( IE,edge, Chrome broswer).

       

      Even we tried to extent of going to full screen mode & did F5 and used some functions of native.api tabcmd commands in tabsvc.yml file to get updated.

       

      Nothing works.

       

      Just wanted to know what is that >=800 px means ? [ px is height of user machine screen in browser or how many pixels it can accomodate or ?]

       

      Just want to know whether anyone else faced similar issue

       

      Note : Raised tableau support ticket.