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OK, This is a known issue, But Solution is
- Click inside your view (Preferably some empty area) for which you want to download data Repeatedly Until the Gray Turns to BOLD and you have Options like Data, Crosstab etc..available.
You have Vacant area in your view on LEFT SIDE. Keep on Clicking There.
This Really Works!!!
This isn't a known issue, its a feature !
But we need to re-cast our thinking - in a dashboard view, Tableau offers the capability to add multiple sheets into the view, therefore before you select some data Tableau wants to know which sheet you want the data for. Just because you only have one crosstab in the dashboard doesn't mean that Tableau knows what you are doing - hence why you have to click on the sheet that you want to extract the data for before the option is enabled