2 Replies Latest reply on Apr 18, 2018 9:09 PM by Adrian Romero

    Tableau Bridge Client Sync keeps crashing since 10.5

    Nicholas LaMendola

      It seems like ever since the 10.5 upgrade a while back, my morning Bridge Client sync keeps crashing.  I get the following error code:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: TabOnlineSyncClient.exe

        Application Version: 10500.18.305.1200

        Application Timestamp: 5a9da9ae

        Fault Module Name: StackHash_cc74

        Fault Module Version: 6.1.7601.24059

        Fault Module Timestamp: 5aa1fa91

        Exception Code: c0000374

        Exception Offset: 00000000000bf6b2

        OS Version: 6.1.7601.2.1.0.256.4

        Locale ID: 1033

        Additional Information 1: cc74

        Additional Information 2: cc747336d30b20d26386d3d21c83cf03

        Additional Information 3: 2deb

        Additional Information 4: 2deb685f4ba3f83f15a255887318bd75

       

       

      I was hoping the upgrade to 10.5.2 might have fixed it, but I'm still getting it.  I also get the following alert window that pops up if I choose the debug option (attached image file).  Any ideas what might be causing this based on the error codes?  Thanks so much, in advance.