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It sounds like you have an extract filter that uses the Tableau parameter value. I recommend you follow this steps:
1. Remove the current extract
2. Create a new extract that does not have any filters that the user will change with a parameter
3. Add the original filters as data source filters
The terminology can get a little confusing, but essentially you want all of the data to be included in the extract. You can then add a data source filter after the extract is complete. It's still called a data source filter because now the extract is the data source.
Hope this answers your question!