1 Reply Latest reply on Feb 20, 2018 3:02 PM by patrick.byrne.0

    Data Source not getting refreshed on Tableau Online

    Sumedha Nagpal

      I was working with a couple of data sources on Tableau Desktop which were created with custom SQLs and extracted for use. The custom SQLs were fetching data from Amazon Redshift.


      I then published the dashboard along with the Data Sources to Tableau Online and scheduled refreshes for the Extracts at 4:00am Daily. The permission to give Refresh access(which embeds the credentials) was also given for all data sources.




      They did not get refreshed and I encountered and error as follows:

      Screen Shot 2018-02-13 at 12.03.35 PM.png


      I figured, this might be arising since the IP Addresses were not whitelisted. I got the IPs whitelisted on AWS and tried refreshing the extracts again on Tableau Online but i failed again.


      Does anyone know why this is happening and how i can fix it?