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Two things come to mind:
- Make sure you actually select on the cross tab in the dashboard to try to download to cross-tab. Dashboards typically have multiple elements (such as multiple views), which makes it hard for Tableau to determine what to export unless a sheet is specifically selected on in the dashboard. Selecting first may help tableau understand what you want to convert into the crosstab
- This could be a permission issue. Work with the dashboard author or a server admin to help make sure you have that right to download. At times they may have turned off this capability to protect the data
Thank You for your help, the first object help me fix my mistake.
I'm still new to Tableau, but again Thank You.