4 Replies Latest reply on Feb 7, 2018 12:43 AM by Amee Joshi

    Tableau online issue with Extract Refresh

    Amee Joshi

      I use "MongoDB Connector for BI" in order to connect Tableau to my MongoDB database.


      I create reports and dashboards and publish it on Tableau Online. Everything works well till here.


      Now I need to Refresh the Datasource embedded in the workbooks as extracts, so I set up a Refresh Schedule that would refresh the extract every half an hour.


      But the Refresh Schedules page says Last Update - Never and Next Update - Disabled. The extract does not get refreshed on the schedule set up.


      I also get an email stating "Check the Data Connection page for necessary updates to an access token or embedded credentials."


      Please note that Tableau connects to MongoDB at host