For this case, it appears that the information and workbook may be confidential. Please create a ticket with Tableau Support to engage with one of our engineers to assist if it is too difficult to create a sample workbook to share with the community. It is very challenging to determine the issues of action filters without being able to examine the workbook and the current setup.
One thought though.. Often when I come across a particularly challenging action filter issue, I'll turn to a sheet selector option. Sheet Selection on Steroids – VizPainter is a great resource for more advanced ways to configure something like this. Joshua Milligan has documented his sample workbook that is attached to that page so you can download and open it while following along with the configurations he has used.
For assistance creating a sample workbook, please see Anonymize your Tableau Package Data for Sharing