1 Reply Latest reply on Jan 25, 2018 9:31 AM by Carisa Chang

    Ticket Client Ip Does not match with requester ip

    ari tio

      WhatsApp Image 2017-12-19 at 09.49.27(1).jpeg

       

      please help me solve my problem, version tableau 10.1

        • 1. Re: Ticket Client Ip Does not match with requester ip
          Carisa Chang

          Hi Ari,

           

          This error can means the website requesting the view is not the same as the one that requested the ticket. Usually it means that you've either set up your code to request a ticket from a different web server than the one requesting the views - or there is a proxy server in the mix that is dropping/not setting the headers with your client IP correctly. You can look in the logs mentioned here to see what IPs are being received (or perhaps that is what is under the red boxes above?)

           

          Troubleshoot Trusted Authentication

           

          You'll want to find out why the first IP (the one being used to ask for the view) doesn't match the second IP (the one the ticket was requested for).