4 Replies Latest reply on Jan 24, 2018 7:27 AM by Matt Coles

    Timeout error using VIZ_PDF for a story rather than a dashboard.

    Stephanie Johansen

      Hi there!

       

      I'm running Tableau Desktop & Server (10.4), and the latest version of VizAlerts.

       

      I just got VizAlerts running (advanced alerts test and my own workbook have worked!), and I've had some trouble being able to get a Tableau Story -> PDF working properly.

       

      I am able to create and send merged pdfs of dashboards via VizAlerts, but I am getting this following error when trying to send out a Story as PDF:

       

      The following errors were encountered trying to process your alert:

       

       

       

      General errors:

       

      Unable to render content reference VIZ_PDF(Test_Report/Story_1) with error:

      Timeout error. Could not retrieve vizdata from url http://<SERVER NAME>/views/Test_Report/Story_1?&:format=pdf&:refresh=y within 120 seconds, after 2 tries

       

      Unable to process alert VizAlertsSettings as csv, error: Alert was triggered, but encountered a failure getting data/image references:

      Unable to render content reference VIZ_PDF(Test_Report/Story_1) with error:

      Timeout error. Could not retrieve vizdata from url http://<SERVER NAME>/views/Test_Report/Story_1?&:format=pdf&:refresh=y within 120 seconds, after 2 tries

       

      Alert Information:

       

      View URL: http://<SERVER NAME>/views/Test_Report/VizAlertsSettings_1
      Subscriber: username

      View Owner: username

      Site Id: Default

      Project: Default

      I have also tried running VIZ_PDF(Test_Report/Story_1|filename=Custom Report) as well and I get the same error.

       

      Thanks in advance,

      Steph