Hi Le Bui,
Have you installed driver in tableau server machine.
May be the version of driver issue.
Try install based on link tableau provided.
For Tableau Server, follow these steps to get the Windows driver for Amazon Redshift:
- Go to the Amazon Web Services website.
- Follow the instructions To install the ODBC driver.
Note that you don't have to create a system DSN entry in order for the driver to work with Tableau.
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The Tableau Redshift connector can use both the Postgres driver and the actual Redshift driver, since when Redshift first came out, there wasn't a separate driver.
My guess is you have only older versions of the drivers installed on your server. You should upgrade either or both.
Thanks Dan, that makes sense. I assumed that the installation of 10.4 would have updated the driver, but will give that a shot; hopefully it will resolve the issue!
We include current versions of several drivers in Tableau Desktop (including both Postgres and Redshift) but we don't have them in the Tableau Server installer.