7 Replies Latest reply on Jul 5, 2018 2:04 AM by Alexandra Ardelean

    Data refresh failed - Cognetik Web Data Connector

    Yew Seng Lai

      Hi all,


      I am using Cognetik Web Data Connector to extract data from Adobe Analytics.

      I am able to extract and refresh data in my tableau desktop.


      The issue is - after i published the workbook into tableau server, the job of data extract is failed.


      Error message is

      Error: com.tableausoftware.nativeapi.dll.DataSourceException: WebDataRequestor::InitAPIObj Unable to load URL: http://tableau.cognetik.com:80/connector.html


      I have followed all the steps as in https://cognetik.zendesk.com/hc/en-us/articles/115001318331--Refreshing-Data-Extracts-on-Tableau-Server-

      But job still failed.


      Any expert can help? Thanks!