The timeout for refreshes on Tableau Online cannot be changed - it is a global setting for all Tableau Online users. Have you considered using Tableau Bridge to update the extract locally on your computer and the publish the updated extract to Tableau Online?
Thank you for your reply. I've been looking this option as well but it seems it's for refreshing only data-sources right? In case I want to refresh the extract embedded in a workbook it would be possible somehow? I need this because later I want to download the workbook in order to open it with Tableau Reader.
Thank you again.
I have the same issue. Please let me know if someone has been able to resolve this.
1 of 1 people found this helpful
Even I had same problem wherein tableau online takes more than 7200 seconds at the same time refreshing using desktop took just 20 minutes.
1) Custom SQL - If have created extract using custom SQL, try to optimize the query else create a view at the backend and make tableau to select the values rather then computing at the time of refreshing the data( My problem solved by this way).
2) Tableau Bridge: Make the refresh run using Tableau Bridge, as bridge makes the refresh run from on premises instead.
3) Tableau 10.5(Hyper): Upgrade to Tableau 10.5, as Hyper engine create extract 3x faster than previous engine,
I hope this will helpful to solve the problem.