4 Replies Latest reply on Nov 30, 2017 9:59 AM by Martin Dunleavy

Tableau Online Subscription Email Issue

Max Vargas Nov 28, 2017 2:09 PM

Tableau Community:

Has anyone else experienced an issue with Tableau Online subscription emails, where the snapshot of the dashboard is severely distorted and unreadable. If so, was anyone able to resolve it?@

1. Re: Tableau Online Subscription Email Issue

Carisa Chang Nov 29, 2017 1:11 AM (in response to Max Vargas)

Hi Max,

I've seen issues with specific email programs distorting the images - which had to do with settings on the email program on scaling images. Have you tried sending the email to different programs to compare? Like Outlook vs Gmail?
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2. Re: Tableau Online Subscription Email Issue

Max Vargas Nov 30, 2017 9:50 AM (in response to Carisa Chang)

Hi Carisa,

I haven't tried another email program. Did it display better when you used another program? I'm tied to gmail, since our whole organization uses it, so I'll have to figure out a solution on there.
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3. Re: Tableau Online Subscription Email Issue

Carisa Chang Nov 30, 2017 9:58 AM (in response to Max Vargas)

The cases I've seen were it being distorted in gmail - but working in Outlook or Office 365. Once we'd figured out it was a gmail setting and it worked in Outlook the case closed out - I'm not sure what setting it would have been in gmail. I'm finding a bunch of Gmail support threads saying people are seeing distorted images in their email - but sadly none of them have a resolution listed.
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4. Re: Tableau Online Subscription Email Issue

Martin Dunleavy Nov 30, 2017 9:59 AM (in response to Max Vargas)

We had the same issue and had to resort to saving it as a PDF and emailing it out manually :/
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