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    Changing a live connection to extract, changes the numbers on dashboard

    Lucy Cook

      Hi there,

       

      We have multiple data sources published to the server and we are having an issue where the numbers on the dashboard change when changing the connection from live to extract,and I have no idea why! Sometimes when changing to extract a warning message appears saying the data might change, but I can't understand why this would be.

       

      Can anyone explain to me why this happens? And what I can do to avoid it?

       

      For info, we use extracts mainly for efficiency resaons but also to move dashboards between sites.

       

      Thanks in advance,

       

      Lucy

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