3 Replies Latest reply on Nov 2, 2017 7:46 AM by Sivasankar Muthusamy

    Can't login from Tableau Desktop to Tableau Online.

    Diego Costa

      Hello All,

       

      Im trying to access tableau online from tableau desktop and Im receiving the following error.

       

      • Cannot connect to Tableau Server. Please check the server name and port and try again.
      • The certificate is not yet valid

       

      Need some help on this issue.

       

      Really Thanks All

        • 1. Re: Can't login from Windows !!
          Diego Costa

          Adding more information

           

          {"ts":"2017-10-06T17:59:14.152","pid":1044,"tid":"e48","sev":"warn","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"NotifyOfException::TableauException"}

          {"ts":"2017-10-06T17:59:14.152","pid":1044,"tid":"e48","sev":"error","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"Error Dialog:"}

          {"ts":"2017-10-06T17:59:14.152","pid":1044,"tid":"e48","sev":"error","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"Unexpected Error"}

          {"ts":"2017-10-06T17:59:14.152","pid":1044,"tid":"e48","sev":"error","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"    Cannot connect to Tableau Server.  Please check the server name and port and try again."}

          {"ts":"2017-10-06T17:59:14.152","pid":1044,"tid":"e48","sev":"error","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"    The certificate is not yet valid"}

          {"ts":"2017-10-06T17:59:14.565","pid":1044,"tid":"e48","sev":"info","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"NetworkAccessException: QNetworkReply::NetworkError=5, request url=[https://sso.online.tableau.com/public/loc/application-pt.json]"}

          {"ts":"2017-10-06T17:59:14.565","pid":1044,"tid":"e48","sev":"info","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"Recommendations Pane QNetworkReply Error: 5 Operation canceled"}

          {"ts":"2017-10-06T17:59:15.114","pid":1044,"tid":"e48","sev":"info","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"NetworkAccessException: QNetworkReply::NetworkError=5, request url=[https://sso.online.tableau.com/public/loc/application-pt-BR.json]"}

          {"ts":"2017-10-06T17:59:15.114","pid":1044,"tid":"e48","sev":"info","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"Recommendations Pane QNetworkReply Error: 5 Operation canceled"}

          {"ts":"2017-10-06T17:59:15.842","pid":1044,"tid":"e48","sev":"info","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"NetworkAccessException: QNetworkReply::NetworkError=5, request url=[https://js-agent.newrelic.com/nr-1044.min.js]"}

          {"ts":"2017-10-06T17:59:15.842","pid":1044,"tid":"e48","sev":"info","req":"-","sess":"-","site":"{30B4B3A3-94B6-4F2E-8843-1BDF2E46548B}","user":"-","k":"msg","v":"Recommendations Pane QNetworkReply Error: 5 Operation canceled"}

           

          I've added the exception but in my browser appear the following message from the certificate.!function(n,e,t){function r(t,i){if(!e[t]){if(!n[t]){var a="function"==typeof __nr_require&&__nr_require;if(!i&&a)return a(t,!0);if(o)return o(t,!0);throw new Error("Cannot find module '"+t+"'")}var s=e[t]={exports:{}};n[t][0].call(s.exports,function(e){var o=n[t][1][e];return r(o||e)},s,s.exports)}return e[t].exports}for(var o="function"==typeof __nr_require&&__nr_require,i=0;i<t.length;i++)r(t[i]);return r}({1:[function(n,e,t){e.exports=function(n,e){return"addEventListener"in window?addEventListener(n,e,!1):"attachEvent"in window?attachEvent("on"+n,e):void 0}},{}],2:[function(n,e,t){function r(n,e,t,r){l("bstAgg",[n,e,t,r]),p[n]||(p[n]={});var i=p[n][e];return i||(i=p[n][e]={params:t||{}}),i.metrics=o(r,i.metrics),i}function o(n,e){return e||(e={count:0}),e.count+=1,f(n,function(n,t){e[n]=i(t,e[n])}),e}function i(n,e){return 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          Really thanks

          • 3. Re: Can't login from Tableau Desktop to Tableau Online.
            Sivasankar Muthusamy

            Hi

             

            I had the same issue few weeks ago but the issue was diapered on its own.  Have you recently upgraded your tableau desktop ?