Does the error occur and the extract fail at about the same time each time it's attempted? It's possible that a timeout is being reached.
I'm not seeing anything about a known issue where exceptionally large data sets no longer can be extracted, so we may be looking at a new behavior.
I recommend reaching out to Tableau Technical Support to start a support case here: Support Case | Tableau Software.
More than likely Support will need to take a look at logs for Tableau Desktop or Tableau Server (possibly both if this issue presents on both).
I hope this helps!
Thanks for replying.
Mostly about the same time. We are using Tableau Desktop and Tableau Online. The data extracts are published within the workbook via Tableau Desktop 10.0. The extracts can be refreshed without any issue on Tableau Online which is running 10.4.
I've submitted support case and attached the logs as suggested.
Awesome, they'll be able to help you a bit better than I can with those logs
Since the extracts complete successfully on Tableau Online and not on Tableau Server, you may want to take a look at what the backgrounder.querylimit on Tableau Server is set to. If the backgrounder.querylimit value seems like the amount of time it takes (in seconds) for the extract to fail, you will likely want to increase the value. The default setting for backgrounder.querylimit is two hours (3600).
Information on updating the backgrounder.querylimit setting on Tableau Server may be found in our online Knowledge Base here:
Error “Extract failed to complete in 7200 seconds”
You may also be able to gather additional insight from the Background Tasks for Extracts admin view (https://onlinehelp.tableau.com/current/server/en-us/adminview_backgrnd.htm) while awaiting correspondence from Support. This guide shows where to find these admin views as long as you're a Site Administrator or above: https://onlinehelp.tableau.com/current/server/en-us/adminview.htm