1 Reply Latest reply on Aug 25, 2017 12:18 PM by Carisa Chang

    Views slow to load on Citrix. User name in Server views show as nulls

    Karthik Venkatachalam

      We are trying to trouble shoot why certain views are taking time to load when users login in remote using Citrix. But when looking at "underlying data" within, "Stats for load times", user name shows as nulls. We are running on a 3 node distributed. Any help or thoughts appreciated.

      Thanks,

        • 1. Re: Views slow to load on Citrix. User name in Server views show as nulls
          Carisa Chang

          If the slowness is only happening for users on Citrix, that probably isolates the cause to something in the network or virtualization software. I'd start by running a few Fiddler traces from the Citrix desktops, and from users not on Citrix desktops, and see where the discrepancies in load times are occurring. From there, either your networking team, or Citrix support (or both) could probably speak to what the traces are showing. And if they had any questions for Tableau, I'd open up a Tableau support case as well

           

          My guess is you'll see something obvious in the traces that will point in the right direction, but you aren't likely to see it in the postgres repository on Tableau since the delays are probably outside Tableau.