2 Replies Latest reply on Aug 10, 2017 2:04 AM by Sivasankar Muthusamy

Cannot connect to Tableau Server. Please check the server name and port and try again

Sivasankar Muthusamy Aug 1, 2017 2:28 AM

Experiencing issue in connecting to Tableau online via Tableau Desktop, following error is occurred. This error happening intermittently.

Cannot connect to Tableau Server. Please check the server name and port and try again.
Internet communication error: Couldn't connect to server (online.tableau.com).

The machine is open to the internet on 80 and 443 there is no proxy, antivirus or firewall .

Wondering if anyone experienced the similar issue and have a working solution to fix the problem ?

1. Re: Cannot connect to Tableau Server. Please check the server name and port and try again

Patrick A Van Der Hyde Aug 9, 2017 10:53 AM (in response to Sivasankar Muthusamy)

Hello Sivasankar,

I believe the day this was posted there was a known issue with Tableau Online - see https://trust.tableau.com for details.

Patrick
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2. Re: Cannot connect to Tableau Server. Please check the server name and port and try again

Sivasankar Muthusamy Aug 10, 2017 2:04 AM (in response to Patrick A Van Der Hyde)

@Patrick A. Van Der Hyde

Thanks very much, it rings the bell now
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