There are several reasons why this could have happened based on what your hardware looks like, if you use virtual machines, etc. We'd all be guessing right now though - since there isn't a lot go on in your original message.
In your shoes, I'd go ahead and open up a support case with Tableau Support - they are best equipped to help with this sort of thing and try to nail root cause for you. If you're happy with well-educated guesses, then please post a little bit more about your environment and any changes to the host.
I'd suggest you contact your account manager at Tableau or create a case with Tableau Support. They are really the only ones who can answer this with any sort of specifics regarding your account.
Were you able to login into the server after you initially activated the license? If you didn't try until weeks later, maybe it was never activated.
I would highly suggest that you open a case with Tableau support. They will be able to tell you what they can see on their side, in term of activating your license.
- Windows Server 2012 64-bit (virtual machine)
- 32 Gb RAM
- 100 Gb free disk space
- Tableau Sever 64-bit
There were no changes to environment as far as I know...
Ticket opened with Tableau Support.
Thanks everybody for your suggestions!
Just noticed these errors, never happened before:
Data Source: K1_ALT Failure: Failed 1 time: Unknown Failure Refresh Failed: Jul 25, 2017, 4:31 AM Last Refresh: Jul 24, 2017, 4:04 AM Resolution Details: If the information on the Data Connection page is up-to-date, try republishing the workbook or data source. Try Again Connection Details Data Source: Embedded Failure: Failed 1 time: Sign in failed. Refresh Failed: Jul 25, 2017, 4:31 AM Last Refresh: Jul 25, 2017, 12:09 AM Resolution Details: Check the Data Connection page for necessary updates to an access token or embedded credentials.
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Virtual machine = Interesting.
If the VM ("guest") was moved from one host machine to another, we'd expect to see a request to re-license. This is because Tableau would "see" that it was running on different hardware than it was originally licensed on. Ask your VM folks if they moved the guest to a different host and/or use any technology that can dynamically move the guest around. I'd guess that's your problem.
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Try running "serveractutil -v" from the bin directory (like you would tabadmin). Don't paste the data here, as it contains keys, but look at the keys.
My guess is that you have two entries that show your key (you might have other older keys too).
- One is the current license key (that you most recently activated), with Trust Flags as FULLY TRUSTED.
- One is the same license key (the "old" one), with Trust Flags containing **BROKEN**.
If it says **BROKEN** HOST, the licensing software saw a hardware change and invalidated the key.
If it says **BROKEN** TIME, the licensing software saw a date/time change and invalidated the key.
If it says something else, I'm not sure.
Support case is recommended in any case, but the above info might help illuminate something.
IT confirmed that VM has been moved to a different cluster, your guess was correct! Thank you for helping identify the problem!
I have the same issue right now and I have even some extracts failed. But I'm not able to login. Can you please let me know what is the process to login to the site. Thanks in advance