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1. Re: Problem with extracts on server
Hi Nathalia
Can you cofirm the configuration /status of youe tableau server, and that there is a working filestore on the server?
Regards
Glen
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2. Re: Problem with extracts on server
Hey Glen,
Thanks for the reply.
Our file store status is in constant Synchronizing.
Could this be the issue?
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3. Re: Problem with extracts on server
Hi Nathalia
I am not sure that the filestore synching will give this error message when extracts are refreshing.
What happens when you attempt to publish a new extract to the server? Does this work?
Also, is it all extracts that are failing?
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4. Re: Problem with extracts on server
Publishing a new extract is working.
Yes, even with filestore synching all extracts are failing.
What we do is reinitiate the server and it works, but later on during the day or mostly at night the extracts start to fail.
the error messages we receive will be either
com.tableausoftware.tdfs.client.NoActiveHostException: No active file store hosts found
or
Historical Failure
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5. Re: Problem with extracts on server
Hi
I would open a ticket with Tableau Support for them to investigate this issue.
Generate a zip file of the logs (tabadmin ziplogs) , and attach this to the raised incident
All the best
Glen
