As per the help page you've mentioned above,
did you write the first suggested line, namely,
to your proxy whitelist?
Frankly, I don't quite understand now
whether you're able to see Online Maps
from within your copy of Tableau Desktop,
from some other computers you're using
or from the Tableau Server instance you're using?
Its the remote machine i connect to which has tableau desktop installed( the server is installed in a different machine altogether).I installed licensed tableau desktop(10.2) in this machine.
The below image comes up when "Tableau" is checked under Background Maps-->
When "Offline" option is checked i get the below image:-
So, why is the Online option not working??
What if you would execute the following command
in the Command Prompt (starting CMD.EXE first):
telnet maps.tableausoftware.com 443
If you'd get the answer like that:
Connected to maps.tableausoftware.com.
Escape character is '^]'.
then it would mean that your host can see Tableau Maps.
If telnet would exit by a timeout, then you're out of luck.
Please, try and we'll see.
Sorry, I couldn't help much.
BTW, the IP address in the first row of the response may differ,
there are three of them resolved by DNS lookup as of now.
Hey, thanks for the reply.
I tried with no luck..see below screenshot:-
In anycase i'm using Map box and its working fine for now. For people who aren't aware of it..kindly hceck the link below:-
Glad you've found the working solution
(Mapbox has great base maps, imho).
BTW, simply pinging maps.tableausoftware.com
couldn't help to verify the maps cluster availability,
because of only the https protocol (using port 443)
to be available for external connections with the hosts.
Telnet on port 443 should do the job nicely.
Hi, karthik i am facing the same issue
an online map could not be loaded when i choose the map as Tableau and also when i am using map box url it also giving me the error
like check your internet connection but it is already on.
kindly me help me pls
thanks in advance