6 Replies Latest reply on May 29, 2017 8:45 AM by Jan Costello

    How publish workbook -- signin failure

    Jan Costello

      I am using Tableau 10.2.2 Desktop version, and I am trying to publish the workbook.  I want to be able to be able to share the "story" with others.

      I click on Server, sign-in.  I've used the Quick Connect link to sign-in, and I've entered https:\\online.tableau.com.  In both cases, when I sign in, it fails. I get an error=4.  It says to talk to my tableau administrator.


      I am the only user. I am the administrator of my computer. I don't understand why there is not a clear url to enter and why my sign-in credentials don't work.  I've seen some forum suggestions that say to change the registry or take other elaborate steps.


      My sign-in credentials work on the tableau public site I set up before I got the desktop version. And the credentials work on this website.


      Please -- who can help? Surely there is a way get the server name and to find out why my sign-in credentials don't work.