1 of 1 people found this helpful
Anastasiia Martyn , just to let you know, this is not really an official support-monitored channel. Questions are answered by volunteers, the community members in these forums who have signed up just like you. There are many good people that can help and some people from Tableau will show up to help but for "official" support help you would need to go to the support site Support & Services | Tableau Software :
thank you, Toby Erkson.
i know that. I have sent a few emails to tableau support. But no reply for few days. And this case is critical for me.
and i hope that someone here could help me.
Okay, just making sure. Also, I moved this to the Server Admin forum as you have a better chance getting this type of question answered here
2 of 2 people found this helpful
I'm seeing this too, and I've found a workaround. The problem in my case is that my Redshift cluster requires SSL to connect. In Tableau Desktop when you set up the Redshift connection there's a checkbox for "Require SSL". In Tableau Desktop it doesn't matter if that box is checked or not - it figures out that you have to use SSL. Tableau Online used to work the same. However a couple days ago Tableau Online changed to give this error when you don't check that box.
You can "repair" your Tableau Online workbooks by following this procedure:
1) Open the workbook in Tableau Desktop
2) Go to the "Data Source" tab at the bottom
3) For each data source...
a) Right-click on the Connection and select "Edit connection..."
b) Select "Require SSL"
c) Click "Sign In"
4) Republish the workbook to Tableau Online (this won't work if any of the Redshift data sources have "Require SSL" unchecked)
I haven't found any way to "repair" this using just Tableau Online - I can only find the "Require SSL" checkbox in Tableau Desktop. This change has been very disruptive for us too - we have dozens of Workbooks that just stopped working overnight, and many of our users don't have a Tableau Desktop license to repair them.
Are you using Tableau Online or Tableau Server (on-premise...server is located in your business)?
I'm using Tableau Online.
Sorry Roy, my reply was meant for Anastasiia
i have Tableau Online and Tableau Desktop.
But the main issue as i have mentioned with Tableau Online
I have just checked the box "Require SSL" and now it works.
But the trouble is that all my reports and ALL workbooks were not saved as workbooks for desktop Tableau.
and the real question is how to check this box "Require SSL" for all my reports ?
Same here - the workaround above works but it's really inconvenient to do one at a time for all our workbooks.
Really Tableau Online should just always use SSL. Presumably that's what Tableau Desktop does and Tableau Online used to do. I don't know why you bother having a "Require SSL" checkbox at all - using SSL with Redshift will always work even if it's not required.
Thanks Roy for your help Nice work!
Thank you for your help. I hope somebody could help me to fix dozens of my workbooks without republishing them.