12 Replies Latest reply on Feb 7, 2018 3:17 AM by kbj3030

Extract skipped to pick the schedule

kbj3030 May 16, 2017 9:46 AM

Dear All,

We have one dashboard which is scheduled to run weekly 10PM. When we check the status, the extract missed to pick the schedule. May I know the reason why it failed to pick the schedule.

Note:The extract neither ran nor failed and that is the reason not able to track in 'background status' analysis view. Checked in logs but there was no clue of missing the schedule.

We are using the Tableau 9.2.0 version. May I know is it any product limitation or known issue for this version.

Request your suggestions and inputs.

1. Re: Extract skipped to pick the schedule

Jeff Strauss May 16, 2017 11:19 AM (in response to kbj3030)

Is the schedule enabled or disabled? It needs to be enabled in order for it to be triggered, perhaps this is why?
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2. Re: Extract skipped to pick the schedule

kbj3030 May 16, 2017 11:56 AM (in response to Jeff Strauss)

Hi Jeff,

Yes. The schedule is enabled.
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3. Re: Extract skipped to pick the schedule

Jeff Strauss May 16, 2017 12:10 PM (in response to kbj3030)

I'm not sure then. You may want to go open a support case.
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4. Re: Extract skipped to pick the schedule

Toby Erkson May 16, 2017 12:12 PM (in response to kbj3030)

Can you please post a picture of your schedule.
Example:
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5. Re: Extract skipped to pick the schedule

kbj3030 May 16, 2017 12:18 PM (in response to Toby Erkson)
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6. Re: Extract skipped to pick the schedule

Toby Erkson May 16, 2017 12:25 PM (in response to kbj3030)

What is the "Next run at" value?
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7. Re: Extract skipped to pick the schedule

kbj3030 May 16, 2017 12:30 PM (in response to Toby Erkson)

Hi Toby,

As it skipped last week, it is showing the next week date i.e, 05/19/2017
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8. Re: Extract skipped to pick the schedule

Jeff Strauss May 16, 2017 1:44 PM (in response to kbj3030)

What happens when you do a run now? Then does it get triggered?

Do the other tasks on the schedule get triggered successful? How about other schedules? Is this dashboard on a separate site?

I tried looking at the release notes to see if there were issues with 9.2.0, but the notes appear to be somewhat sparse. Is it easy for you to upgrade? Tableau Server 9.2.1 | Tableau Software
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9. Re: Extract skipped to pick the schedule

kbj3030 May 16, 2017 1:55 PM (in response to Jeff Strauss)

Hi Jeff,
The extract ran successfully when I do a run now. The other schedules were picked up at their respective scheduled times and ran successfully. No, the dashboard was not on separate site.
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10. Re: Extract skipped to pick the schedule

Jeff Strauss May 16, 2017 2:01 PM (in response to kbj3030)

the only explanation I can think of then is that either the extract is newly published and will run the next time that the schedule is triggered. Or maybe somebody temporarily deleted the extract or removed it from the schedule?
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11. Re: Extract skipped to pick the schedule

sandeep Munagala Jul 20, 2017 4:20 PM (in response to kbj3030)

HI Trinadha,

I have a same issue and when ever I see Skipped I usually re-publish the extract/workbook from then I see it runs fine.

Even I am trying to get answer why Tableau does it. But this is what I do to resolve the issue.

Thanks,
Sandeep
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12. Re: Extract skipped to pick the schedule

kbj3030 Feb 7, 2018 3:17 AM (in response to kbj3030)

This issue got fixed in later releases. We upgraded the server from 9.2.0 to 10.4.0. Thanks to everyone for your suggestions
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