I saw a case ticket related to 10.0.2 that sounds the same as this one and upgrading to 10.1.5 resolved the issue. Could you upgrade your Tableau instance or just install 10.2.1 (you can have both versions installed side by side) and test again.
10.2.1 can be downloaded here: Alternate Downloads Site | Tableau Software
I also see you have a ticket open with support. If you encounter a different resolution from support, please share with others here as well.
We currently run a 10.0.x server. So, at this time, I cannot upgrade my desktop to 10.2.1. I have upgraded to the latest desktop in the 10.x branch, 10.0.9, but that is yeilding the same results.