2 Replies Latest reply on Mar 23, 2017 2:16 AM by Ryan Parker

Tableau Desktop 10 & 10.1 - Slow to start up when shortcut is clicked.

Ryan Parker Mar 22, 2017 9:23 AM

Hi There,

Whenever any of the clients that are on-site use Tableau Desktop 10/10.1, they are finding that it is taking between 30s -1min to load up. I have checked and the product is properly licensed - the only thing I could think that might be causing this is that our proxy may be blocking a connection to the internet (That is if Tableau actually tries to establish a connection to the internet upon loading).

Can anyone advise on how to troubleshoot this issue?

Kind Regards,

Ryan Parker

1. Re: Tableau Desktop 10 & 10.1 - Slow to start up when shortcut is clicked.

Karthik Venkatachalam Mar 22, 2017 11:06 AM (in response to Ryan Parker)

Usually a SSD/Good RAM and CPU should open all applications including Tableau crisp and quick. I don't know if your issue is related to this. IMHO, only place HDD's can remain are in museums, not in PC's.
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2. Re: Tableau Desktop 10 & 10.1 - Slow to start up when shortcut is clicked.

Ryan Parker Mar 23, 2017 2:16 AM (in response to Karthik Venkatachalam)

Unfortunately, I do not think this is related to the issue. The rest machine is running a Samsung 250GB SSD and the machine has 12GB RAM.

It is strange because upon first logon to the machine it loads incredibly quickly but every time after that initial open it is dreadfully slow. I will try installing it and using it off the network to see if there is any difference in opening speeds.

Kind Regards,

Ryan
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Tableau Desktop 10 & 10.1 - Slow to start up when shortcut is clicked.

1. Re: Tableau Desktop 10 & 10.1 - Slow to start up when shortcut is clicked.

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