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The short answer is "yes".
The longer answer is:
- Read the Upgrade documentation
- Take a backup.
- Always test an upgrade before you do it in production. Restore your 9.3 backup to another machine so that you're working with the same content ,and then upgrade that machine. This is the best predictor of success that you have.
- In the event that an upgrade doesn't go smoothly, you might be hitting a defect. Contact Tableau Support. Server down tickets are a priority.