1 Reply Latest reply on Mar 17, 2017 12:25 PM by Su ve

    How to Refresh Maintenance Expiration Date of Offline Tableau Server 10.0

    Aaron Bush

      Do I need to deactivate and re-activate my Tableau Server product key in order to refresh the maintenance expiration date of an offline Tableau Server? The maintenance has been purchased.

       

      Refresh says it cannot sync the key, assuming due to it being offline. Activating the key that is already activated prompts that the key has been activated successfully but the maintenance expiration date does not refresh.

       

      Neither option gives an option to download an activation file.

       

      Thanks,