7 Replies Latest reply on Sep 6, 2017 7:25 AM by Chris Sawyer

Extract Not Created (Tableau 10.2)

Raimi bin Karim Mar 8, 2017 7:33 PM

Hi guys

I'm getting this error message in Tableau 10.2. I can't identify which binding is 'undefined', but I have been receiving the "An error occurred whlie communicating with the data source" message once in a while. Is this a known issue that has to be raised? I would really appreciate your help on this.

Note that

1) The data source is a combination of table joins from 3 databases.

2) I've done the basic troubleshooting including restarting Tableau and restarting my computer.

1. Re: Extract Not Created (Tableau 10.2)

Tom W Mar 8, 2017 7:36 PM (in response to Raimi bin Karim)

Whats your data source?
Are you using custom sql?
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2. Re: Extract Not Created (Tableau 10.2)

Raimi bin Karim Mar 8, 2017 7:45 PM (in response to Tom W)

Hi Tom

The data source includes PostgreSQL (localhost; using custom SQL query), Salesforce and Google Sheets.
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3. Re: Extract Not Created (Tableau 10.2)

Tom W Mar 8, 2017 7:51 PM (in response to Raimi bin Karim)

Does your custom SQL give every column a correct alias? Can you share your SQL here?

Here's what I'd try:
Break down your connection to the individual components, do they still refresh?
How about when you join just A & B, B&C and A&C?
Your Tableau log files might tell you more. If you can't make sense of it, best to submit your workbook to Tableau by creating a support case.
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4. Re: Extract Not Created (Tableau 10.2)

Fernando Dal Toé Mar 10, 2017 8:23 AM (in response to Raimi bin Karim)

I have the same problem.
On version 10.1, everything was working fine, but after actualization to 10.2., this message apears too.

I´m using a Vertica conection...
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5. Re: Extract Not Created (Tableau 10.2)

Tom W Mar 10, 2017 8:25 AM (in response to Fernando Dal Toé)

Please create a case with Tableau Support.
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6. Re: Extract Not Created (Tableau 10.2)

Susi Tan Mar 20, 2017 7:09 PM (in response to Tom W)

I have the same problem.
It was working fine until I saved it at version 10.2.
I am using MS SQL.
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7. Re: Extract Not Created (Tableau 10.2)

Chris Sawyer Sep 6, 2017 7:25 AM (in response to Raimi bin Karim)

Check your source names. I had the same problem with an Excel source. The worksheets need to have the same name and the table name in the worksheet (ListObject) need to have the same name. If any of this changes while refreshing the source, you'll have a binding issue. If you're using SQL, make sure the names of your columns are the same.
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