3 Replies Latest reply on Mar 6, 2017 10:14 AM by John Kuo

    Tableau installation on Backup server failing

    Vijay Suddapalli

      Hi All,


      We were trying to upgrade tableau application from 9.2.6 to 10.1.4 and have completed this successfully in 4 other environments without issues but ended up with issues in installing and configuring the Backup server.


      Below are the error details faced during initializing Tableau while collecting license information.


      Any further inputs on this is much appreciated



      Problem signature:

        Problem Event Name:  APPCRASH

        Application Name:        tabsrvlic.exe

        Application Version: 10100.17.118.2108

        Application Timestamp: 58805a48

        Fault Module Name:    KERNELBASE.dll

        Fault Module Version: 6.1.7601.23572

        Fault Module Timestamp:         57fd0696

        Exception Code: e06d7363

        Exception Offset:          000000000001a06d

        OS Version: 6.1.7601.

        Locale ID:         3081

        Additional Information 1:          d769

        Additional Information 2: d76900205350b5a7b88315833f78b501

        Additional Information 3:          9830

        Additional Information 4:          9830d8f82891c693cc84146a14f17825


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