Without knowing what your data source looks like, I just use the sample data like this.
Give it an index()
And filter to 2.
This approach has some limitations.
I suppose that there's no data line existing for Site Staff - Emergency and Site Staff - Urgent.
Then I "borrowed" Emergency and Urgent from IPS.
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i don't think you can show 0, but you can show the values by the menu item: Analysis > Table Layout > Show Empty Rows
As Lei Chen said though, it depends on what your data source looks like.