7 Replies Latest reply on Feb 23, 2017 9:09 AM by Toby Erkson

    Tableau Server - Refresh Extract from Different Network

    Walt Reed

      Hello all,

      I am completely new to Tableau Server, so excuse my ignorance. Our company has Tableau Server (v. 10.1.1). We are creating extracts and publishing the .twb workbooks to server, but the source database (MS SQL Server) is located on our client's network (i.e. different networks for data source and Tableau Server).


      The issue we run into is if we try to refresh those extracts, the extract refresh scheduler gives us an error message for "Connection Failure". As a result, we have to open up each individual workbook, update the extract, then re-publish to Tableau Server.


      Is there a way to refresh these extracts on a schedule, or is this not possible since they are located on different networks?


      Thank you in advance!