3 Replies Latest reply on Aug 29, 2018 6:31 AM by Paulo Dantas

    Email Alerts/Subscriptions not working 10.1

    Samuel fregly

      A couple of weeks ago our tableau server stopped sending email alerts. We have it turned on to send alerts for disk space monitoring and alerts for whenever the server is turned off, on, and for failover events. I have manually gone into the config files to make sure all the settings are correct and they are. I have turned email alerts off and then back on with no success. Everything about the server configuration is telling me that email alerts should be working. I have already checked the obvious potential problem that it is sending the alerts to the wrong email. Nothing in the Tableau Server Configuration suggests that anything is wrong besides the fact that email alerts are not working.  Everything in the documentation that I can find says I should be able to fix the problem within the Tableau Server Configuration menu. Suggestions?