Could you attach the packaged workbook (.twbx) that you're working with so we can see it? And let us know what sheet it is that you're trying to get to function as an alert.

(posted under the wrong account, earlier)

Alright, couple things going on here. First, your VIZ_IMAGE content reference is using "views/" at the beginning, which isn't correct. Should be:

<p>Hello Jens,</p><p>Your Daily open Ticket view</p>VIZ_IMAGE(Book1/Sheet1&:size=600,400|vizlink)

That problem should result in VizAlerts throwing an error that says:

The following errors were encountered trying to process your alert:



General errors:

Unable to render content reference VIZ_IMAGE(views/Book1/Sheet1&:size=600,400|vizlink) with error:
HTTP error getting vizdata from url https://yourserver/views/views/Book1/Sheet1&:size=600,400?&:format=png&:size=1500,1500&:refresh=y. Code: 404 Reason: Not Found

Once you remove the "views/" from the front, that should work. Why you aren't getting any email right now, not even the failure message, is odd, because you really should be.

However, because you've got a crosstab going on, you're going to be generating lots of duplicate emails. What you want, I assume, is a single email every day that is sent to you (and maybe others?) that simply renders the table into a PNG and embeds it, right? If so, you'll want two sheets--one with just the text fields for the email...Email Action, To, Subject, Body. You'll add your conditional filters to this sheet so that data only shows when, say, Number of Records is > (some threshold). This will be your "trigger" view. The other sheet, which is the crosstab, will be referenced in the Email Body field in your content reference. So it would be rendered to a PNG and embedded in the email that is generated by the first sheet, your "trigger view".

does that make sense?

Your test.twbx looks correct to me, so if it is now not sending on the schedule you picked, it's most likely because there is something wrong with the schedule. You should have something like this:

Don't worry about the timezone prompt.

The config workbook you attached earlier looked fine to me, and I can't see anything being wrong with the yaml file if you're getting the test email. I would look at the log file(s) and see if it's actually sending the mail or not. It really should be sending something, either the expected email, or a failure email. Feel free to attach them here if you want me to take a look.

Never mind--the email you show above is from a standard subscription, you can tell by the footer. You need to disable the Schedule before VizAlerts will pick it up.

Don't worry about the log. Just disable the VizAlerts subscription schedule. Then it should work.

Could you show me the screenshot of the Schedule Settings, as I did with mine above? You'll want to go to the Schedule itself, on the the Details page. A radio button will tell you whether it's enabled or disabled.

If it's Disabled, as it should be, then take a look (and attach if you like) the logs.