1 Reply Latest reply on Feb 11, 2017 8:58 PM by Tharashasank Davuluru

    Date, hour, minute, and second calculations

    Lori Johnson


      Call Center data analysis is very new for me. Can you look at the attached data and help me find my way towards making a good start.  I am also not very good with date, hour, minute, and second calculations. Some calculations in the attached data were a first trial from a coworker. I am not sure if they are accurate.

      What are the typical metrics being used for the call centers? What are the typical calculations being used for the call centers? What kind of questions lead to insightful discoveries. What other considerations/calculations (quantitative and qualitative) should I think about as I build my dashboard? I appreciate your help.

      Thank you.