Thanks so much for the links! They certainly can provide useful higher level usage info. I wonder if anyone has tried Lucky Orange or Hotjar with Tableau.
This sounds like a really neat idea, have you done other investigations on usability for your end users? I am curious about any assessments people have done on their Tableau dashboards.
Great question, Larissa,
Over the past two weeks I tested out a few services for a project in development involving 3-5 Tableau Public embeds in a Drupal hosted site, using both the iframe and JS code. All the services used a small script embedded in the page, seemingly to track mouse movement...honestly it was a bit creepy to watch. One was close to great, though none of them captured any of the interactive elements such as tootips or changes due to filters or parameters.
The dashboards aren’t public and just being visited by me and a few internal users from 11/27/2017 to 12/4/2017
- HotJar: 13 user visits and captured static images of all the embedded dashboards on the page
- Mouseflow: 20 visits but only one dashboard on the page to load and sometimes inconsistently. I do wonder if it would work better if we had only one dashboard embedded?
- FullStory or LogRocketdidn’t capture any underlying image of the dashboard, just a blank space where the div was
Since Tableau Public/Online serving up the dashboards are on a different domains, it seems they will run into cross-origin security issues; not sure if this could be resolved for On Prem servers
This seems like an awesome opportunity for Tableau add a feature to help us further improve our dashboards by tracking user behavior!