I suppose this might be a problem of network setting rather than a Tableau Server.
Please try a network test first.
Run in command,
>telnet yourmailserver port
to see if the connection is OK.
I mean the port is working however still have issue with Subscriptions..
On Tableau Server side,
please visit Tableau Server -> Status -> Background Tasks for Non Extracts
to check the
1) if the previous subscriptions have occurred
2) if yes, what were their results
3) if there's failure, what's the error message
On Mail Server side,
please check if there's any reject message.
For example, does your mail server request SMTP login, or restrict SMTP clients IP & etc.
I have checked the Background Tasks for non extracts.. I see error "SMTP host unreachable" I have the smtp installed in the same machine and I have given SMTP as "IP Address", Do i need to add SMTP.IPADDRESS something which causing this issue? Please advise.
and Yea thanks for your valuable time and guideliens.. this is really helpful..
Please try using 'localhost' in Tableau Server SMTP settings.
Also try telnet on your AWS ec2 instance.
>telnet "IP Address" port
>telnet loalhost port
If the result is OK, there won't be "SMTP host unreachable".
By the way, as for the 'IP Address' you've mentioned, is it a private IP or a public IP?
If a public IP, is it a dynamic one or EIP?
These are the things you need to plan in order to configure Tableau Server right