Hello Lee Forst,
Did you follow the instructions here: Automatically Updating Underlying Data in a Tableau Server Workbook That Uses a Live Connection to Excel | Tableau Softw…
If so and you are still seeing an error, please create a support ticket at http://support.tableau.com
Thank you Patrick for the response. Yes that was followed and actually does not address the issue at hand. Given that I've gotten no response from the community and this remains a problem, I will create a test example of the issue and submit a support ticket.
Thank you for the follow up Lee. You did verify the run-as user can access the file? I assume so since you covered all of the other steps.
Just a note -personally we use google sheets for some of our teams and find it does a great job of updating live. Just a thought I would share since Tableau supports Google sheets as well.
Best of luck and let us know how the support ticket works out.
Did you identify the cause of this issue? We're experiencing a similar error on Server 10.2.2.
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I checked and I don't see where we opened a case with Tableau and actually, we ended up redoing our workbook to use data out of SQL Server rather than Excel as we had nothing but problems with Excel data sources on Tableau Server where the Excel file lived on a network share. Sorry that I could not be of much help.