8 Replies Latest reply on Mar 31, 2017 8:37 AM by Lee Forst

    Getting SMTP server login credentials failed after upgrading to 10.1.1

    Lee Forst

      Just upgraded our Server from 10.0 to 10.1.1 last night.  This morning's subscriptions are failing with the following error being logged.

       

       

      ERROR : com.tableausoftware.model.workgroup.util.EmailHelper - SMTP server login credentials failed. Cannot send email.

       

      None of the configuration settings for the server were modified.  The subscriptions were working prior to the upgrade.

       

      I've tried reapplying the SMTP settings in Server Configuration and restarting the server and that did not fix it.

       

      Any ideas?