6 Replies Latest reply on Dec 18, 2016 12:34 PM by Ying Li

Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Ying Li Dec 15, 2016 1:33 AM

Hi there,

I have used Tableau desktop version to create and upload chart to Tableau Public for months, but I can not do it since 14 December. Error message pop up as below. I tried different network connections, at home, in office. None of them works. Could you please help me to solve it. I need to get the charts upload this week, as the report need to be out Monday 19 Dec. Thank you very much in advance. Ying

1. Re: Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Jeff Strauss Dec 15, 2016 7:14 AM (in response to Ying Li)

what does the "show details" show? what version of Tableau Desktop are you using?
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2. Re: Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Ying Li Dec 15, 2016 6:59 PM (in response to Jeff Strauss)

Hi Jeff,
The detail shows like ‘IllegalArgumentException’

I tried use a trial version of the Tableau desktop 10.1, it works fine. But when I go back to
active with my product key it comes up with the same issue and error message.
Thank you

Ying
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3. Re: Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Ken Wong Dec 16, 2016 11:22 AM (in response to Ying Li)

HI Ying,

Thanks for the update. The development team is actively investigating this. We will post back to this thread with update. Can you confirm which exact version you're seeing this problem (ie. Is it 10.1 Personal Edition, Some other Pro version, Tableau Public Edition)?

Much thanks,

Ken

Ping - Daniel Hom
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4. Re: Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Daniel Hom Dec 16, 2016 5:42 PM (in response to Ying Li)

Hi Ying,

Can you try again? We just deployed a hotfix that should solve the issue.

Cheers,
Dan
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5. Re: Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Ying Li Dec 18, 2016 12:34 PM (in response to Daniel Hom)

Hi Dan,

It works now. Thank you very much. I will let you know if it turns up again.

Ying
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6. Re: Can not upload Tableau desktop chart to Tableau Public since 14 Dec 2016

Ying Li Dec 18, 2016 12:34 PM (in response to Ken Wong)

Hi Ken,
It is 10.1 Personal edition.
Thank you
Ying
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