1 Reply Latest reply on Dec 6, 2016 9:20 AM by Chris Dickson

    Tableau's Map Server

    Michael Marcavage

      I work in a very locked down environment, while using the Tableau client I cannot reach the Tableau servers for the maps to fully work.

      What does the client need to have open for it to be able to reach out to the Tableau map servers?

      Is it looking for a specific port, a URL or what?

       

      If I can find out what the client needs then I can request an exception to be made.

       

      We are currently using Tableau client 9.2.

        • 1. Re: Tableau's Map Server
          Chris Dickson

          The following is available regarding the connecting Tableau server to the mapping services. (http://kb.tableau.com/articles/issue/maps-do-not-display)

          To show online maps, Tableau Server must be able to use the Run As User account to connect to the following two mapping servers over the HTTP port 80:

          • mapspatial.tableausoftware.com (accessed the first time the map view is opened after restarting Tableau Server)
          • mapvisual2.tableausoftware.com (accessed every time the map view is opened)
          • maps.tableausoftware.com

           

          I cant find desktop specific information, but would assume given the nature of the desktop environment it would be connecting to the same locations. these will need to be whitelisted on your firewall.

           

          Good luck.