I have supplied a few resources on this topic below. If you are still encountering an issue after having verified the setup process on these pages, please contact Tableau Support to get assistance.
Tableau help on this topic: Configure External SSL
KB article on renewing certificate: Example: SSL Certificate - Generate a Key and CSR
I hope this resolves the issue
Hi Patrick, thanks for replying but didn´t not work. I´m still getting that error over and over. I´ve tried everythig I could find. The passphrase during the key generation is correct and also tried to used during the installation, the server password is correct (I´ve confirmed) but didnt not work.
I generated the key using the current keys for this year which still valid but once I tried to re-enter didnt work. I´ve generated a csr file and sent to my authority and she revertted to me with a intermediated key which I renamed to .crt and try to set this new file in the tableau server.